We are nearing the end of the year, and the dreaded Christmas shopping is rapidly creeping up at a very nagging pace. There are so many great aspects of Christmas but the crowded shops, the irate sales assistants and the endless cues at the toilets are not them!
I think Christmas “Cheer” has dissappeared over the recent years alongside friendly and helpful customer service, whether it is a telecommunications company, a clothing store, a cafe or a bank reality is the friendly, helpful sales assistants are very few and far between. And quite frankly, I have had a gut full. As a sales trainer I am constantly dissappointed by the service I have received – and I am really easy to sell to if you simply show me some care and consideration… but that doesn’t seem to be part of the sales training these people are receiving.
To really understand what is going on here – I have decided to run a new campaign… “100 brands in 100 weeks” this will see me and some very eager and enthusiastic members of the Nexus team go undercover to one top name brand every week and assess their sales capabilities, the friendliness and their overall customer service. oooh and we are going to write all about it right here in this blog! Yes we are going to name and shame a few, but we are also going to give praise where deserved.
The names on the list will be kept top secret until after they have been assessed – and then the information is there for you to read and do with what you please.
We are currently in the process of drawing up the list of names – and there are some on there that make me more than a little nervous, but excited all at the same time – BUT WE NEED MORE!
We want to hear from you as to who you would like us to investigate – it could be a large retail business, it could be a large car dealership or it could be your energy company – whoever it is we want to know about it. Post your requests here and we will decide whether or not to add them to the “list”.
This campaign probably won’t earn us any friends, but it will get the truth out there about customer service and sales in the Australian market place…. oh and this will be written about in a large business magazine as well! – So keep following us to get all the juicy info here FIRST!
Have a great day, and I look forward to seeing all of your “100 brands in 100 weeks” requests!
Filed under: Uncategorized | Tagged: 100 brands in 100 weeks, Australia, good sales techniques, melbourne, name and shame, naomi, Naomi Aldred, Nexus Coaching Group, sales, sales training | 11 Comments »